I just wanted to write to thank you for all the work that you have done on our roof recently in France. As we run a property management company we deal with a lot of contractors and have experienced both very good and very bad but it is very rarely easy. With the property in France this is made more difficult with the distance, language barrier and different building techniques. This is made even more difficult by the age of the property. When I asked you to quote for the roof you did so promptly and gave me a lot of information, sent me details of what you were going to do and testimonials of others so I could be sure.
Due to my timescales you fitted my work in promptly and kept me informed at all times, sending me photos during the process which was particularly important when I was so far away. When there were greater problems than anticipated you sent me photos as proof and came up with solutions rather than problems. Even though there was a lot more work than anticipated, you still fitted it in and the price was reasonable for what you did. When normally issues are discovered during the course of a job the prices to rectify with others are often very expensive.
You also did not have a problem with me sending a friend to check some of the works. As it was the first time I had used you I needed a second opinion on what was being said, but even my friend said what a high quality job you and your colleagues were doing.
You have also helped out with my chimney liners, guttering and TV dish alignment which I am very grateful for. You kept me informed throughout the whole process with calls, emails and pictures and even saved me money at the end. Now that we have found you we are looking at having the other building done so look forward to another call in the future.
13th June 2014